Hiring and firing - the human touch

Swindon Branch

Attendees at this month's Branch meeting included representatives from solicitors, manufacturers, retailers and service operators. The meeting was the first organised by John Moorehouse in his role as meeting organiser, one of the positions on the new committee, which was elected in March this year.

Our speaker for the evening was Sean Whittle of HR Business Solutions. Sean now runs his own company after building a successful career in human resources. He came along to offer attendees sound advice on hiring, firing and the bureaucracy in these areas.

When looking to recruit new staff, Sean recommended that you consider your own skills in this area, maybe using the resources of the Internet or the ICM. He advised that any advertising method you use should be a 'good sell' for the job and for your company, which Sean says is "on trial just as much as the interviewees". Be sure also to make the interview as comfortable, professional and informal as possible.

As far as dismissals are concerned, Sean stressed that all employers should ensure that they have thorough, and legally compliant, disciplinary procedures. He suggested an initial investigation with the employee to ensure that you have all the facts, allowing a dialogue in early stages. Find out if there are any real reasons for the employee's behaviour. For example, in one meeting Sean discovered that the individual under review had recently lost his wife and was trying to look after three children on his own. The manager involved was very embarrassed that he did not know.

Once disciplinary actions are in place, always allow for an appeal - as well as possible reactions from the individuals involved. An example offered by Sean described how an individual physically attacked the human resources manager when he was told that he was being dismissed. In these circumstances, always take a colleague with you, and 'pre-warn' the individual as much as possible. Do not allow too many surprises.

Our thanks go to Sean for his presentation. If anyone would like further information on its content then please contact jmoorehouse@ttuk.com.

Turning to future meetings in 2005, Branch members should keep an eye on the Swindon Branch website for details of further meetings and events.